Last Updated: 12/24/25

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Swan Lake Consulting ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [swanlakeconsulting.com] and use our services. Please read this policy carefully.

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1. Information We Collect

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We collect information that you voluntarily provide to us, including:

• Personal Information: Name, email address, phone number, job title, school/organization name, and any other details you submit via our contact forms, service inquiries, or email.

• Student Data (Collected through School Contracts ONLY): In the course of providing our educational services (e.g., the Turnaround Lab), we may process limited, anonymized, or de-identified student data (such as behavioral observation notes, skill progress) only as a "School Official" with a direct contractual agreement and in full compliance with FERPA. We do not collect student data directly from minors or through this public website.

• Technical Data: We use Wix Analytics to collect non-personal data such as your IP address, browser type, operating system, access times, and the pages you view on our site.

 

2. How We Use Your Information

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We use the information we collect to:

• Respond to your inquiries and provide information about our services.

• Deliver, administer, and improve our services under contract with schools.

• Send administrative emails, such as updates to our policies.

• Analyze website usage to improve our site and marketing.

• Comply with legal obligations.

 

3. How We Share Your Information

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We do not sell, trade, or rent your personal information to third parties. We may share information only in these specific situations:

• With Your Consent: With your explicit permission.

• For Legal Reasons: If required to do so by law or in response to valid legal process.

• Service Providers: With trusted third-party vendors who assist us in operating our website and conducting our business (e.g., Wix for hosting, Google Workspace for email), provided they agree to keep this information confidential and use it only for the services they provide to us.

• School Officials: Anonymized, aggregate data or reports generated from our services will be shared with the contracted school/district as part of our service delivery.

 

4. Data Security

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We implement administrative, technical, and physical security measures designed to protect your personal information. While we take reasonable steps to secure data, no electronic transmission or storage is 100% secure.